Melvin Goodrum

President Of Caliber Fitness & Medical – The Goodrum Group

Introduction

Welcome to my professional corner! I am Melvin Goodrum, a dedicated and results-driven individual with a passion for customer service, sales, and managment. With a solid background in various task, I bring a unique blend of expertise and enthusiasm to every project I undertake. This website serves as a virtual gateway into my professional journey, showcasing my skills, achievements, and the value I bring to the table. Explore this page to discover more about my career, accomplishments, and the qualities that make me a valuable asset to any team or project. Thank you for visiting, and I look forward to the opportunity to connect and collaborate with you.

Skills

  • Problem-solving and critical thinking
  • Patience and composure under pressure
  • Time management and organizational skills
  • Conflict resolution and de-escalation techniques
  • Adaptability and flexibility in handling diverse customer needs
  • Product knowledge and understanding of company policies
  • Positive and customer-oriented attitude
  • Ability to work collaboratively in a team
  • Proficient in using customer service software and tools
  • Multitasking and handling multiple inquiries simultaneously
  • Attention to detail in documenting and updating customer interactions
  • Continuous learning and staying updated on product/service information
  • Effective use of positive language and tone
  • Cross-cultural communication and understanding diverse customer backgrounds
  • Upselling and cross-selling skills when appropriate
  • Knowledge of company’s products, services, and policies
  • Conflict resolution and problem-solving skills
  • Ability to remain calm and composed in challenging situations
  • Conflict resolution and de-escalation techniques
  • Up-to-date knowledge of industry trends and customer expectations.

Recent Work History

2018-2022

Customer Relations Coordinator – Verizon Wireless

  • Maintained positive relationships with customer service representatives through effective communication and problems solving skills
  • Acted as a liaison between customers and internal departments to ensure smooth and efficient
    communication and resolution of issues
  • Handled calls from customers who requested to speak to a manager or supervisor.
  • Conducted regular followups with service reps to ensure satisfaction and address any additional needs or concerns

2016-2018

Customer Service Representative – Verizon Wireless

  • Assisted customers with product inquiries and provided detailed information about company policies and procedures
  • Resolved customer complaints and issues in a timely and professional manner
  • Maintained accurate and organized customer records and databases
  • Collaborated with team members to develop effective solutions for customer concerns
  • Provided exceptional customer service through phone, email, and chat support
  • Processed customer orders and payments accurately and efficiently
  • Actively listened to customer needs and offered appropriate product recommendations
  • Met and exceeded monthly goals for customer satisfaction and sales targets
  • Conducted followup calls and emails to ensure customer satisfaction and retention
  • Participated in training sessions to improve customer service skills and knowledge of company products and services.

2011-2016

Customer Service Associate – Lowe’s Companies Incorporated

  • Processed cash, credit, and debit transactions accurately and efficiently
  • Maintained proper cash drawer procedures and balanced cash at the end of each shift
  • Answered customer inquiries and resolved any issues or complaints in a timely manner
  • Assisted with inventory management and restocking of merchandise
  • Handled customer refunds and disputes when assigned to the front desk

Other Jobs Held

Customer Service Associate:  Family Dollar  2009-2010

Advisor: Advocare 2010-2019

Sales Manager: LegalShield 2004-2008

Universal Service Representative:  Alltel Wireless 2003-2007

Mortgage Originator:  Homegold Financial 2003-2004

Customer Service Specialist: Teletech 2002-2003

Detention Officer: Greenville County 2000-2001

Safety & Security Officer: American Services Inc 1999-2007

Systems Engineer: Ikon Office Solutions (Ricoh) 1998-1999

Telemarker: Community Funding Company 1997-1998

Senior Customer Service Associate: Montgomery Ward 1995-1997

D.T. Cashier: Taco Bell 1992-1995

Education

2008-2010

Ashworth College

Diplomate in Fitness & Exercise

1991-1995

Clyde A. Erwin

High School Diploma